Responsibility

Betty is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gaming experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products. As a responsible, regulated gaming company, we ensure that approved gaming offerings are properly and transparently monitored to provide player protection.

We have implemented the following company policies and tools:

  • Protection of minors

  • Preventing compulsive gambling

  • Self limits

  • Self-exclusion

Protection of minors

The Company does not allow anyone under the age of 18 to play on the Site. The Site is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at the Site. We use sophisticated verification systems which can identify minors who log in to our software. Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gaming. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

More tips for parents:

  • Do not leave children unattended near your computer when the Site is running. You must take special care to ensure that they do not access our services via your devices.

  • Protect your gaming programs with password access.

  • Do not allow persons under 18 to participate in any gaming activity.

  • Keep your username, password and deposit method details out of the reach of children.

  • Educate your children about the legality and the potential damage of underage gaming.

  • Limit the length of time your children spend online.

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with the Company, please notify us immediately

Preventing Compulsive Gaming

Betty recognises that while most people play for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gaming problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

  • 1Betty's training program incorporates methods and techniques that assist our employees in recognising and taking appropriate actions when they identify compulsive or underage gaming.

  • 2We have implemented an easy to use self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering the Site.

  • 3We let you set your own maximum allowed deposit amount.Remember!

  • Gaming is a form of entertainment. It is not a way to get rich quickly and pay off your debts.

  • Gaming is a game of chance. There are no formulas that guarantee winnings.

  • Make sure that the decision to play is your choice.

  • Never try to chase your losses.

  • Check the amounts you spend on a regular basis.

  • Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Self Limits

As part of our policy, we give you the tools to control the amount of money you use to play on the Site.

You can set your own daily, weekly and monthly deposit limits in your account on the Site and request to adjust them at any time. Simply contact our support team and a representative will help you set your limits.

To help you set limits that are right for you, try answering this short questionnaire:

  • 1Establish what constitutes an acceptable loss before starting to play.

  • 2Note how often you play.

  • 3Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

Account Restrictions, Self-Exclusion & "Take a Break"

  • 1If you feel that our promotional materials are encouraging you to play more than you want, you can unsubscribe yourself.

  • 2If you wish to speak to us, in order to share any concern which you may have, please contact us

  • 3If you are not concerned about your gambling behavior, but wish to close your account with the Site, all players can request account closure by contacting our support team. Any available balance may be withdrawn subject to the User Agreement. Should you wish to reopen the closed account, please contact our support team and we will assist you. You may also choose to register a new account with us.

  • 4If, you wish to take a break and suspend the use of your account, you can request one of the following:

    • A one day "Take a Break" period

    • A two day "Take a Break" period

    • A seven day "Take a Break" period

    • A one month "Take a Break" period

    • A six week "Take a Break" period.

  • 5 During a "Take a Break" period we will suspend your account on the specific requested brand only. New accounts you might attempt to open during the exclusion period may also be suspended to the extent detected by us. In addition, Betty will take all reasonable measures to make sure you do not receive any promotional material from us during this time. You can request a "Take a Break" period by contacting our Support Team.

  • 6If, at any stage, you become concerned about your gambling behavior, you can request a six month or above self-exclusion period. Should you choose to self-exclude from our platform, we shall terminate your account to the extent detected by us, in accordance with the provisions of the User Agreement and the applicable regulation

  • 7During a self-exclusion period, the suspended access will be enforced and irrevocable. You must call the Support Team to reactivate your account once the period has ended. Please note that should you contact us at the end of the self-exclusion period in order to open your account, there will be a one day cooling-off period before we are able to provide you access to your account.

  • 8We urge you to contact our Support Team to ensure that all of your relevant accounts with us are suspended and to consider self-excluding from any online gaming operators with which you have an account.

  • 9You shall not be permitted to open or use a new account with the Site during your selected self-exclusion period, until such self-exclusion has been lifted. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.

  • 10Please note that your request to self-exclude may take up to 48 hours.

  • 11Please note: If you accept push notifications on the open web, download any of our applications to your device from the Apple AppStore or directly from the Site to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude from any website operated by Betty. The only way to prevent receipt of such notifications is by changing the settings on the device itself.

  • 12If you are unsure about requesting self-exclusion, ask yourself the four questions below:

    • Is gaming interfering with your work or other responsibilities?

    • Are you trying to make up for prior gaming losses?

    • Are you recovering from an addictive disorder?

    • Do you play under the influence of alcohol or other influences?

  • 13If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help